A lesson in up-selling (Video)… how B & Q got an extra 30% out of me for a new bathroom

Mrs A wanted a new bathroom…. what happened next (which I explain in this short video) is an artform in customer satisfaction… and upselling techniques…. find out how Mrs A gets the bathroom of her dreams…and I get a bathroom that’s close to 30% more than when we sat down at first in the shop!.


Watch the Video here

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